One Power Solar – Privacy Policy
Last updated: 16 December 2025
At One Power Solar, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data privacy laws.
By using our website, submitting your details through any forms, or engaging our services, you agree to the terms of this Privacy Policy.
1. Who We Are
One Power Solar is a UK-based renewable energy company providing solar PV systems, battery storage, and air source heat pumps to households and businesses across the UK.
Contact details:
Address: 5 Brayford Square, London, England, E1 0SG
Phone: 07588 671 937
Email: lawrence@onepowersolar.co.uk
We are the “data controller” of the personal data we collect and process.
2. What Personal Data We Collect
We may collect and process the following information:
- Identity & Contact Information: Name, email address, phone number, address, postcode
- Property Details: Information provided for quotes or site surveys (e.g., roof type, energy usage)
- Technical Data: IP address, browser type and version, time zone, location, device type, operating system
- Usage Data: Page views, navigation paths, time spent on site, and other analytics data
- Marketing Preferences: Your consent preferences for email communications and newsletters
3. How We Collect Your Data
We collect data directly and indirectly through:
- Website forms (e.g. “Get Quote”, “Contact Us”)
- Phone or email communications
- Analytics tools (Google Analytics, Hotjar)
- Cookies and similar tracking technologies
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide quotes, proposals, and service recommendations
- To schedule and carry out free site surveys
- To respond to your enquiries
- To send follow-up emails, service updates, or marketing emails (only with your consent)
- To improve our website performance and user experience
- To comply with legal obligations and protect our rights
5. Legal Basis for Processing
We rely on the following legal bases to process your data:
- Consent – for marketing communications and optional services
- Contractual necessity – for processing enquiries, proposals, and performing installations
- Legitimate interests – for website analytics and business improvement
- Legal obligation – where required to comply with law
You have the right to withdraw your consent at any time.
6. Sharing Your Data
We do not sell or trade your personal information.
We may share data with:
- Our internal staff and installation partners for scheduling and project delivery
- Service providers (e.g. website hosting, CRM systems)
- Government bodies or funding schemes where you apply through us
- Analytics providers (e.g. Google Analytics, Hotjar)
- Regulators or legal authorities if required by law
All third parties are required to process your data in accordance with this Privacy Policy and applicable law.
7. Cookies and Tracking Technologies
We use cookies and third-party tracking tools to analyse website traffic and improve usability.
These include:
- Google Analytics – helps us understand how visitors interact with our website
- Hotjar – monitors website behaviour (e.g. clicks, scrolls, session duration)
Cookies may collect anonymous data such as:
- IP address
- Browser type
- Device information
- Session behaviour
You can manage cookie preferences in your browser settings. For more, see our Cookie Policy.
8. Data Retention
We retain your personal data only for as long as necessary:
- Enquiry and quote data: kept for up to 5 years
- Customer contact information: retained as long as needed to provide support or legal compliance
- Analytics data: anonymised and retained according to provider policies (e.g. Google)
When data is no longer required, it will be securely deleted or anonymised.
9. International Data Transfers
We primarily store and process data within the UK. However, some service providers (e.g. Google) may transfer data outside the UK or EEA.
We ensure that appropriate safeguards (e.g. Standard Contractual Clauses) are in place where required.
10. Your Rights
Under data protection law, you have the following rights:
- Right to access – Request a copy of your personal data
- Right to rectification – Request correction of inaccurate data
- Right to erasure – Ask us to delete your data in certain circumstances
- Right to object – Object to processing for marketing or legitimate interests
- Right to restrict processing – Request temporary suspension of processing
- Right to data portability – Request transfer of your data to another provider
- Right to withdraw consent – At any time for activities based on consent
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been handled improperly.
To exercise any rights, email: lawrence@onepowersolar.co.uk
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be posted on this page and, where appropriate, notified to you by email.
Please review this policy periodically to stay informed.
12. Contact Us
For questions or concerns about this Privacy Policy or our data handling practices, please contact:
One Power Solar
Address: 5 Brayford Square, London, England, E1 0SG
Phone: 07588 671 937
Email: lawrence@onepowersolar.co.uk